Privacy Policy

Last Updated On: 24-Nov-2024
Effective Date: 23-Nov-2024

This Privacy Policy explains how FallinBlind Inc. (email [email protected] for address), Calgary, T3R 0C7, Canada, email: [email protected], collects, uses, discloses, and protects your information when you access or use our website (https://fallinblind.com) and services (collectively, the "Service"). By accessing or using the Service, you consent to the terms outlined in this Privacy Policy. If you do not agree, you must not access or use the Service.

FallinBlind Inc. reserves the right to amend this Privacy Policy at any time. Updates will be posted on this page, and the revised Privacy Policy will take effect 180 days after posting. Continued access or use of the Service after the effective date constitutes acceptance of the revised terms. Users are encouraged to review this Privacy Policy periodically.

  1. Information We Collect

    We collect the following types of information about you:

    1. Personal Identifiable Information (PII): Name, email, mobile number, date of birth, address, payment details.
    2. Sensitive Information: The 100 personal and sensitive details voluntarily shared by you during the matchmaking application process, and any data submitted through gifting forms.
    3. Behavioral and Interaction Data: Information about your interactions with our website and services (e.g., time spent on pages, clicks, and preferences).
    4. Technical Information: IP address, browser type, device information, and cookies collected via tools like Cloudflare, Kinsta (our web hosting provider), and analytics services.

  2. How We Collect Your Information

    Your information is collected in the following ways:

    1. Direct Submission: When you fill out registration forms, matchmaking applications, gifting forms, or communicate with our support team (via Intercom or other chat services).
    2. Automated Data Collection: Using cookies, server logs, and third-party integrations (e.g., Cloudflare for security, Hugging Face and OpenAI APIs for AI processing, and Zoho for CRM and analytics).
    3. Third-Party Sources: Publicly available information or data shared by authorized third-party services.

  3. How We Use Your Information

    We process your information for the following purposes:

    1. Providing matchmaking and gifting services.
    2. Personalizing and improving user experiences.
    3. Developing, training, and improving AI systems, including proprietary algorithms and models (in collaboration with OpenAI, Hugging Face, and other partners).
    4. Marketing and promotional activities.
    5. Managing user accounts and preferences.
    6. Processing payments securely.
    7. Fraud detection and security (via Cloudflare and other tools).
    8. Analyzing website performance and user behavior (via analytics tools and Zoho integrations).
    9. Complying with legal obligations and resolving disputes.

    If we intend to use your data for purposes not specified here, we will seek your consent before proceeding.

  4. How We Share Your Information

    Your information may be shared under the following circumstances:

    1. With Service Providers: To facilitate our services, including hosting (Kinsta), AI processing (OpenAI, Hugging Face), CRM (Zoho), analytics, payment processing, and customer support (Intercom).
    2. With Potential Matches: To fulfill matchmaking requests, as part of the services you voluntarily requested.
    3. For Compliance: To comply with legal requirements, enforce policies, and resolve disputes.
    4. During Business Changes: In the event of a sale, merger, or acquisition, your data may be transferred to the acquiring entity.

    All third parties are required to handle your information securely and use it only for the specified purposes. For concerns or data deletion requests, email [email protected].

  5. Data Retention

    We retain your data for as long as necessary to provide our services, comply with legal obligations, and improve our systems. You may request data deletion by contacting [email protected].

  6. Your Rights

    Depending on your location, you may have the right to:

    1. Access, correct, or delete your data.
    2. Withdraw consent for specific data uses.
    3. Request a copy of the data we have collected about you.

    To exercise your rights, contact [email protected].

Feedback and Concerns

If, after carefully reviewing this document or web page (and before or after using our services), you believe updates are necessary, or if you feel that we have not upheld our commitments, statements, or obligations as outlined, please notify us immediately at [email protected]. We are committed to addressing any concerns promptly and working to meet reasonable expectations in good faith. By contacting us, you agree to provide a detailed explanation of your concerns, allowing us an opportunity to investigate and resolve the matter to the best of our ability.